Have you made any changes to your phone’s operating system settings?.When did the issue first begin? After upgrading Viber? After upgrading the operating system?.Does it occur on both? If not, on which does it occur? Please try using 3G/4G and WiFi separately to see if the issue occurs on both internet sources.Can you send/receive videos, audio messages, stickers, GIF?.Does it occur with one or more users? If it only occurred with one user, please test with several other users.Please answer the following questions to help me better assist you: I did send an email viber’s customer support but nothing. Same problem here, even tonight I did update to 14.4 and still facing the same problem.
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